PRIVACY POLICY

Last Updated: Jan 29, 2025 

Refine Custom Homes (“we,” “us,” or “our”) is committed to respecting the privacy of individuals who visit our website or otherwise engage with our services. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding that information.

1. Information We Collect

  1. Contact Information
    When you submit a form on our website or communicate with us (e.g., via email or phone), we may collect personal details such as your name, email address, phone number, and any additional information you voluntarily provide.

  2. Project Information
    For clients and prospective clients, we may collect data related to project scope, location, design preferences, and property details to accurately provide quotes, consultation, and services.

  3. Usage Information
    We may use cookies or similar technologies to improve our website experience. Cookies help us gather information such as browser type, referring pages, and session durations. You can control cookie settings through your browser preferences.

2. How We Use Your Information

  1. Service Provision
    We use your information to respond to inquiries, provide estimates, manage projects, and communicate progress updates.

  2. Project Coordination
    Your details may be shared internally with our dedicated team, including designers, contractors, and select third-party partners (e.g., project management platforms) solely for purposes related to your project.

  3. Project Imagery & Marketing
    We may photograph or record project progress for marketing and portfolio purposes without individually requesting approval for each image. However, we understand some clients may wish to keep their property private. If you would like to opt out or have specific images removed, simply let us know, and we will accommodate your request.

  4. Permit & Regulatory Compliance
    We may be required to share relevant personal or property-related information with government bodies or local authorities (e.g., for zoning, permits, or building code compliance). This information is used strictly to meet legal requirements and facilitate project approvals.

3. How We Share Your Information

  1. Third-Party Service Providers
    We may share limited personal data with trusted third parties who perform functions necessary to complete your project (e.g., engineering consultants, suppliers, or project management software). We ensure these providers only use your information for agreed-upon services and are subject to confidentiality obligations.

  2. Location/Address Details
    We protect addresses and other location details that identify your home. We do not publicly disclose precise addresses or other sensitive property information without your explicit consent. If images or references to your property are used for marketing or project showcases, we take measures to exclude any identifiable or sensitive details.

  3. Legal Compliance and Protection
    We may disclose personal data if required by law or to protect our rights, safety, or property.

  4. No Selling of Personal Information
    We do not sell, rent, or trade your personal information to third parties for marketing or any other purpose.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, accounting, or regulatory obligations. When no longer needed, we securely dispose of or anonymize your information.

5. Security Measures

We prioritize protecting your information and employ reasonable security measures such as access controls, encrypted data storage, and secure networks to mitigate risks of unauthorized access or disclosure. However, no electronic transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

  1. Access and Update
    You may request to review, correct, or update your personal information at any time by contacting us at the details provided below.

  2. Opt-Out
    If you no longer wish to receive marketing emails, you can opt out by contacting us directly or following any instructions provided in the communication.

  3. Cookies
    You can control cookie usage through your browser settings. Disabling cookies may affect certain website functionalities.

7. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. Any modifications will be posted on our website with an updated “Last Updated” date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Refine Custom Homes
1005 Skyview Dr suite 106,
Burlington, ON L7P 5B1
(289) 962-2396
al@refinecustomhomes.com